Refund policy

Return and Refund Policy

This Return and Refund Policy applies to purchases made from American Power. Please review it before completing your purchase.

Returns

We accept eligible product returns requested within 30 days after delivery. To qualify for a return, the product must be unworn, unused, unwashed, and in substantially the same condition in which it was received, with any original tags or packaging. Proof of purchase is required.

To request a return, contact support@americanpowerfoundation.com with your name, order number, email address used at checkout, reason for the return, and photographs when relevant. Products must not be returned without prior authorization. If the return is approved, we will provide return instructions and the applicable return address.

Unless the return results from a damaged, defective, or incorrect product, the customer is responsible for return-shipping costs. Original shipping, handling, and processing charges are not refundable except where required by law or expressly provided below.

Damaged, Defective, or Incorrect Products

Please inspect your order promptly after delivery. If a product arrives damaged or defective, or if you receive the wrong product, contact support@americanpowerfoundation.com within 30 days of the delivery. Include your order number and clear photographs showing the product, packaging, and reported problem.

After reviewing the claim, American Power may provide a replacement, issue a refund, or offer another appropriate resolution. Normal wear, damage caused after delivery, improper washing or care, accidental damage, and differences in color or appearance caused by display settings are not considered product defects.

Nonreturnable Products

Complimentary and promotional products have no refundable retail value. However, damaged, defective, or incorrect promotional products remain eligible for an appropriate replacement or other resolution under this policy.

Order Changes and Cancellations

Order-cancellation and modification requests must be submitted as soon as possible. American Power may cancel or modify an order only before it has been released to fulfillment. Once production or fulfillment has begun, the order cannot ordinarily be changed or canceled, even if it has not yet shipped.

Submitting a cancellation request does not guarantee that the order can be stopped. If an order is successfully canceled before fulfillment, any refundable amount paid specifically for that order will be returned to the original payment method.

Membership Cancellations and Refunds

Memberships automatically renew according to the price and billing frequency disclosed when the customer enrolls. Customers may cancel through the Membership Portal or by emailing us at support@americanpowerfoundation.com. Cancellation prevents future renewal charges.

Cancellation will take effect at the end of the current paid billing term and the membership benefits will remain available through the end of that term, unless the current membership payment is refunded.

The single most recent successfully processed membership charge may be refunded if the initial refund request is submitted within 30 days of that charge, provided that, during the applicable paid membership term, the member has not used a member discount or free-shipping benefit and no membership-linked promotional order has entered fulfillment. Once a member discount or free-shipping benefit has been used, or a membership-linked promotional order has entered fulfillment, the applicable membership charge is nonrefundable except in cases of duplicate, erroneous, or unauthorized billing, where American Power is unable to provide the purchased membership, or where a refund is otherwise required by law. Requests must be emailed to support@americanpowerfoundation.com and include the customer’s full name, order number, date of the most recent membership charge, and email address used at checkout. If an eligible membership payment is refunded, the membership will terminate, membership benefits will end, and no further renewal charges will be collected. Previous membership charges are nonrefundable except in cases of duplicate, erroneous, or unauthorized billing or when required by law.

A customer who cancels during the initial free-trial period will not be charged the first membership payment. Membership access and benefits will terminate when the trial cancellation becomes effective.

Canceling a membership does not automatically request a refund of a previously collected membership payment. Refund requests must be submitted separately and remain subject to the eligibility conditions above.

Promotional and Membership-Priced Orders

Promotional products and products offered at membership-exclusive prices are conditional upon the associated membership remaining active until the related order is released to fulfillment.

For purposes of promotional and membership-priced order eligibility, a membership is considered active only when it has not been cancelled, scheduled for cancellation, refunded, or terminated. Continued access to ordinary membership benefits through the end of a previously paid billing term does not mean that the membership remains active for purposes of an unfulfilled promotional or membership-priced order.

Submitting a membership cancellation request immediately ends eligibility for any associated promotional or membership-priced order that has not yet been released to fulfillment, even when ordinary membership benefits remain available through the end of the paid billing term. American Power will cancel the unfulfilled promotional order and fully refund any amount paid specifically for that order, including any applicable promotional processing fee.

Once an order has been released to fulfillment, subsequent membership cancellation or refund will not interrupt its production or shipment. The order will continue through fulfillment and delivery and will remain subject to the other provisions of this Return and Refund Policy. The promotional order charge is not refundable after the promotional product has entered fulfillment, except where required by law or where American Power is unable to supply the product.

Cancellation of a membership does not affect unrelated products purchased at their regular retail price.

Product Availability and Merchant Cancellations

American Power reserves the right to decline or cancel an order because of product unavailability, inventory or supplier problems, pricing or listing errors, suspected fraud, promotional ineligibility, payment problems, shipping restrictions, or other circumstances preventing lawful or commercially reasonable fulfillment.

If American Power cancels an order before fulfillment, the customer will be notified and all amounts paid specifically for the canceled merchandise, including applicable shipping, handling, or promotional order charges, will be refunded. If an unavailable promotional product was associated with a membership enrollment, the customer may request a refund of the related membership charge subject to the Membership Cancellations and Refunds provisions above. American Power will not substitute a materially different product without the customer’s consent.

Shipping Delays

Delivery and fulfillment estimates are not guarantees. If American Power learns that an order cannot be shipped within the time represented at purchase, or within the period otherwise required by applicable law, we may notify the customer of the delay and provide a revised estimated shipment date.

The customer may accept the revised shipment date or cancel the affected unshipped order for a prompt refund. If we cannot fulfill the order and do not obtain any consent required for an extended delay, we will cancel the affected order and refund the amounts paid for the unshipped merchandise.

Exchanges

We do not offer direct exchanges. If an eligible customer wants a different size, color, or product, the customer may request a return and, after receiving return authorization, place a separate order for the preferred item. Replacement of damaged, defective, or incorrect products may be handled without requiring a separate purchase.

Refund Processing

Returned products will be inspected after receipt. If the refund is approved, it will be issued to the original payment method. Refunds for canceled, unavailable, or unshipped products will also be issued to the original payment method.

American Power will initiate an approved refund within seven business days. Financial institutions and payment providers may require additional time to post the refund to the customer’s account.

Refunds will not be issued as store credit unless the customer affirmatively agrees to receive store credit instead of a refund to the original payment method.

Policy Updates

American Power may update this policy periodically. Changes will apply prospectively to purchases made after the updated policy is published unless applicable law requires otherwise.